Our Policies

Fulfillment Process

  • Initial consultation scheduled within 48 hours of booking
  • Detailed project scope and timeline provided within 5 business days
  • Regular progress updates every week
  • Quality assurance testing included in all deliverables
  • Final delivery includes complete documentation

Refund Policy

  • 100% refund if cancelled before initial consultation
  • 75% refund if cancelled within 24 hours of consultation
  • 50% refund if cancelled before project commencement
  • Pro-rated refund for incomplete milestone deliverables
  • No refund for completed work or delivered services

Cancellation Terms

  • 24-hour notice required for consultation cancellation
  • 5-day notice required for project cancellation
  • Ongoing projects require 30-day notice for termination
  • Emergency cancellations evaluated case-by-case
  • Rescheduling allowed up to 3 times per project

Additional Terms