Our Policies
Fulfillment Process
- Initial consultation scheduled within 48 hours of booking
- Detailed project scope and timeline provided within 5 business days
- Regular progress updates every week
- Quality assurance testing included in all deliverables
- Final delivery includes complete documentation
Refund Policy
- 100% refund if cancelled before initial consultation
- 75% refund if cancelled within 24 hours of consultation
- 50% refund if cancelled before project commencement
- Pro-rated refund for incomplete milestone deliverables
- No refund for completed work or delivered services
Cancellation Terms
- 24-hour notice required for consultation cancellation
- 5-day notice required for project cancellation
- Ongoing projects require 30-day notice for termination
- Emergency cancellations evaluated case-by-case
- Rescheduling allowed up to 3 times per project
Additional Terms
- All intellectual property rights transfer upon final payment
- Confidentiality agreements available upon request
- Service level agreements provided for ongoing maintenance
- Dispute resolution process available through third-party mediation
- Force majeure clauses apply as per standard industry terms